Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 25 second(s) or longer as there are 1 customer(s) in line ahead of you.You are now chatting with Bala.Bala: Hello! Welcome to Adobe Customer Service.
Ludatic: Hi Bala
Ludatic: Did you read my question?
Ludatic: It's a compilcated one
Bala: Hello.
Ludatic: Yes hello
Ludatic: are you a bot?
Bala: I understand that you are unable to activate the CS 3 software on the computer due to old computer crashed and could not be deactivated. Is that correct?
Ludatic: Yes
Ludatic: but there is an additional issue
Bala: I will be glad to help you with this, to locate your account may I have your full name, email address and serial number of the product that is registered with Adobe please?
Ludatic: Hjalmar Snoep, my-email, Adobe Flash CS3 Professional (Windows,English) 1203-1754-0165-7854-5162-0492 (the number on this blog has been changed)
Bala: Thank you.
Ludatic: They tell me this number is invalid now, because I upgraded to a dutch version of cs4 (inadvertently)
Ludatic: and exchanged it to a english version
Bala: Sorry for the wait. Please do stay online.
Ludatic: ok
Bala: Thank you for the information.
Bala: One moment please.
Bala: Thank you for waiting online.
Bala: I have checked and see that the serial number 1203-1752-0768-7553-3192-2345 cannot be used to due to return : swap. (the number on this blog has been changed)
Bala: However there are CS 3 and CS 4 flash pro serial numbers registered under your Adobe account.
Ludatic: Do you mean I can use a different serial for cs3, because I got a new serial with the upgrade/swap?
Bala: Please use the CS 3 flash pro 1230-2175-3184-7765-4321-1234 and CS 4 1234-5678-9012-3456-7890-1234 serial number to activate the software. (the numbers on this blog has been changed)
Ludatic: Ok, I'll try
Bala: Sure please.
Ludatic: ok it now asks for the serial from which I upgraded from mx
Ludatic: (flash 6)
Ludatic: Do i give it the original number?
Bala: There is no need to enter the original full version serial number again, since you have upgraded from CS 3 to CS 4 flash pro.
Ludatic: yes, but cs3 was also an upgrade from flash 8
Ludatic: which was aslo an upgrade from flash 6 (mx)
Ludatic: I have all the serial numbers
Bala: However if you are prompted to enter the serial number, please enter the flash 6 serial number FLW600-12345-67891-23456.
Ludatic: ok
Ludatic: ok, it's trying to activate now!
Ludatic: It's succesfull!
Ludatic: Thank you!
Bala: That's great!
Ludatic: It is!
Bala: You are welcome.
Bala: Is there anything else I can help you with?
Ludatic: No, thanks!
Bala: You are welcome.
Ludatic: I'll just go and cleanup the hate-raves !
Bala: Please be informed for future reference that before uninstalling or reinstalling the product or making any major changes to the system you need to deactivate it first otherwise it is counted as an activation to the product license.
Bala: I hope this resolves the issue.
Bala: If you have any more questions, please feel free to contact us back so that we will be more than happy to help you further.
Ludatic: It does
Bala: You may receive an email survey in reference to this interaction with Adobe. Your feedback is very much appreciated.
Bala: Thank you for contacting Adobe. Goodbye!
Ludatic: one more problem
Bala: Yes please.
Ludatic: I'm trying to register, but at the country box, there is no enrty for Netherlands
Ludatic: there is for Netherlands Antilles, but that's not were I live
Ludatic: How do I register, when I live in the Netherlands and want to be truthfull?
Bala: Please be informed that the serial numbers are already registered under your Adobe account, All the Adobe products can be registered only once. Now you can skip the registration page and continue using the software.
Ludatic: oh ok
Ludatic: thanks
Bala: All the serial numbers are registered under hjalmar@ludatic.com.
Bala: You are welcome.
Bala: I am happy to help you, Do you have any more questions for me today?
Geen opmerkingen:
Een reactie posten